Privacy Policy

Last Updated: January 2026

1. Data Controller

XAG Labs, registered at D No 6-20-15/1, Flat No. 401, Cosmic Castle, East Point Colony, Visakhapatnam, Andhra Pradesh 530017, is the data controller for personal data collected via www.xaglabs.com.

2. Data We May Collect

• Automated Data: Cookies (essential, analytics), IP address, device info (see Cookie Policy)
• Personal Data: Name, email, address, payment details (processed securely via RBI-compliant providers like Razorpay)

3. Legal Basis & Purpose

We process data to:  
• Fulfill orders (contractual necessity) 
• Send transactional emails (legal obligation for invoices) 
• Improve services (legitimate interest: analytics, anti-fraud) 
• Marketing (only with explicit consent; opt out anytime)

4. Data Sharing

• Third Parties: Cloud hosts, shipping carriers, payment gateways 
• Legal Compliance: Disclosed only if required by law (e.g., government agencies)

5. Retention

• Order data: 10 years
• Inactive accounts: 2 years (then anonymised) 

6. Security

Encryption (SSL), regular audits, and staff training to protect your data  

7. Contact

You may email us at hello@xaglabs.com for any queries.